Discrete Packaging
Your privacy matters. Orders ship in unmarked boxes from JWE, labeled as "toy," "gift," or "pillow cover." 18+ items are labeled "toys."
Privacy Policy
Your privacy is important. We only use your personal information to process orders, and it's kept secure. To unsubscribe or update your info, email support@AnimeDakimakuraPillow.com.
Shipping & Processing
Dakimakura are custom-made; allow 1-2 days processing. Tracking provided.
Shipping:
- Normal: 7-20 days shipping.
- Express: 5-7 days shipping.
Free Shipping: Not available in some regions (Middle East, Asia, Eastern Europe, South America, Africa, remote islands).
Customs: May be subject to local duties/taxes. Check your local customs website.
Packaging: Discreet packaging (grey bag/envelope), marked as gifts. Shipping costs to your country are covered.
Phone Number: Include your phone number for delivery/pickup.
Return Policy
Returns: Email support@AnimeDakimakuraPillow.com (name, order #).
No Refunds: Buyer's remorse (wrong design/size/address).
Cancel Fee: 15% before shipping.
Returned: Reship (pay fee) or partial refund (value - 50%). No shipping refunds.
Condition: New, unaltered. Report issues within 3 days.
Time Limit: Request within 30 days. No credit for shipping damage (contact shipper).
Mis-delivered / Returned Parcels
Not responsible for returns/mis-deliveries due to:
1. Wrong/invalid address.
2. Failure to collect from post office.
Reshipping fee required. No compensation for mis-deliveries caused by these reasons.
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