FAQ

Payment

We use PayPal as a payment system. Your secure shopping is 100% guaranteed. You can pay by major credit cards such as VISA, Master and Amex even if you don't own PayPal account. If PayPal won't accept your credit cards, make a call or email to their Help Center. We also accept Western Union and International bank transfer.

Buying Pillow Covers and Inner Pillow

We sell both pillow covers and the inner pillows separately. They are designed to fit our pillow covers.

* Please be advised that due to the increase on the actual shipping costs, free shipping to some parts of Middle East Asia, Eastern Europe, South America, Africa, and other remote islands is not supported. Free shipping for orders above 50 USD to affected countries will not be applied. Thank you for your kind understanding.

List of Countries We Ship To: See HERE

We will process and ship out your order 2 to 5 working days after receiving your payment. A shipping notice email will also been sent to you once the order shipped out along with a Tracking Code so you can check the status of the order if you decide to add the extra tracking code.

We batch our shipment orders for each week every Friday.

SHIPPING	TRACKING	TIME	COST
Airmail Regular	YES	7 to 14 Days	$17
Airmail SPEED	YES	5 to 7 Days	$37
FREE Airmail Regular (Order above $100)	YES	7 to 14 Days	FREE

Upon receipt of transfer, we will proceed with processing the order and shipping. Once the product is shipped, we provide after ship tracking. What this means is you will receive a notification each time the parcel is moved from one point to another, such as from being sent out, to arrival at terminal, to final delivery - this way you will know exactly where your parcel is at any given point.

After Ship - EXAMPLE OF A PREVIOUS CUSTOMER

Customer can only query the registered mail / parcels departure details from Hong Kong Posts Website at :
http://app3.hongkongpost.com/CGI/mt/enquiry.jsp

You can check the details of delivery and tracking information for these countries on the local postal service websites: the United States, Brazil, Canada, Switzerland, Finland, Ireland, Croatia, Malta, Singapore, United Kingdom , New Zealand, Spain, Portugal, Qatar, Malaysia, Arab, Israel, Bulgaria, Japan, Ukraine, Indonesia.

Links to local postal service websites:
United States: http://www.usps.com/shipping/trackandconfirm.htm
Canada:https://obc.canadapost.ca/emo/basicPin.do?language=en
Australia: http://www.auspost.com.au/
Ireland: http://track.anpost.ie/track.html
New Zealand: http://www.nzpost.co.nz/Cultures/en-NZ/OnlineTools/TrackAndTrace/
Portugal: http://www2.ctt.pt/feapl/jsp/pesqobjectos/public/pesqobjectosform.jsf?lang=01
Qatar: http://www.imolink.net/qpost/ttchmail/tracktrace.htm
Spain: http://www.correos.es/ENG/13-MenuRec2/01-MenuRec21/2010_c1-LocalizadorE.asp
Norway: http://www.posten.no/en/
Denmark: http://www.postdanmark.dk/tracktrace/indexUK.jsp
Turkey,: http://www.ptt.gov.tr/en/interaktif/kayitliposta-yd.php

Gifts for Family / Friends

If the shipping address is different from the one on PayPal, please make a note when checkout at the "Remarks to Seller" of the address to be shipped. This way, our fulfilment staff can take note of this when sending our your parcels.

Return

Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:

For returns, please send us an email at support@AnimeDakimakuraPillow.com by specifying your name and order number in the first instance
The Customer is responsible for all shipping and handling charges for product return. If we consider that the problem with the item is our responsibility (i.e. mistake on the requested model) will provide 100% full refund.
All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
Merchandise must be in new condition, you can open it, but don't make it dirty or altered.
No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

Wrong Address Disclaimer:

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. Orders are generally shipped the next business day. If you made an error in your shipping address, please contact us at support@animedakimakurapillow.com before 5pm EST the day of your order, so the address can be corrected for you. However, we will NOT be able to correct address errors for orders placed between 12am and 5am EST, as it will already be in processing or shipped.

If your order is already processing or has been shipped, we are no longer able to change the address. The only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address or provide you with a full refund. (NOTE: If you upgraded your shipping and the package was returned to us due incorrect address, if you'd like a refund, you will not be reimbursed for upgraded shipping fees)

Privacy Policy

We are fully committed to protecting your privacy. Any information that is given to us will be used only to enhance your shopping experience with this site. Any personal information that you submit will be used simply to process your orders and is protected by our secure server. You can request to be removed from our list by simply emailing us at support@AnimeDakimakuraPillow.com.

You may also update or change the personal information we have collected by sending an email to the same email address. Should there be any changes to our privacy guarantee, relevant changes will be posted to this portion of the site.

VIP Rewards FAQ

Why join ADP VIP Program? We want you to be able to relax and enjoy shopping at ADP alongside your other favorite otaku services. No need to stress about whether you’re getting enough value out of it. MORE SAVINGS, MORE POINTS, MORE OTAKU LIFE! SEE MORE HERE ▶️

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