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Shipping

All dakimakura are tailor made and takes about 2 to 4 business days to process after receiving your payment. A shipping notice email will also been sent to you once the order shipped out along with a Tracking Code if you decide to have Airmail Speed. Tracking Code for ALL orders. Note (some 18+ Onahole products can only be shipped by Postal service due to shipping policy restriction)

Order Tracking Processing Shipping Courier
Normal Yes 1-2 days 7-14 days Postal Service
Express Yes 1-2 days 3-7 days DHL/FEDEX/EMS/Aramex
18+ Onahole Yes 1-2 days 7-14 days Postal Service

 

* Please be advised that due to the increase on the actual shipping costs, free shipping to some parts of Middle East Asia, Eastern Europe, South America, Africa, and other remote islands is not supported. Free Shipping will not be applied to these remote countries. Thank you for your kind understanding.

** Please note: All international packages may be subjected to customs duties and taxes. The limits for duty-free packages are regulated by local customs authorities. Please check your local customs website for more information.

We keep the parcels in a grey bag or special envelope for privacy. Then mark the parcel as gifts and will be paying for any associated shipping cost involved in the parcel arriving to your country. Our International Fulfilment and Shipping center is strategically located in HK and Singapore.

*** Please also include your contact number (Home / Mobile) in the Notes section during checkout, this way if the parcel is unsuccessfully delivered, they will be able to call you to let you know for pickup at your local postal office *** 

Our Shipping Rate is Simple and Easy for You! FLAT RATE Shipping for all Countries World-Wide

Free Shipping Paid Shipping

American Samoa
Andorra
Anguilla
Antigua and Barbuda
Aruba
Australia
Austria
Barbados
Belgium
Bermuda
British Virgin Islands
Brunei
Bulgaria
Cambodia
Canada
Cayman Islands
China
Cook Islands
Croatia
Cyprus
Czech Republic / Czechia
Denmark
Dominica
Dominican Republic
Egypt
Estonia
Faroe Islands
Fiji
Finland
France
French Polynesia
Germany
Greece
Greenland
Grenada
Guadeloupe
Guam
Guernsey
Haiti
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Jamaica
Japan
Jersey
Korea, South
Lao People's Democratic Republic/ Laos
Liechtenstein
Luxembourg
Macau
Malaysia
Malta
Martinique
Mexico
Micronesia
Monaco
Montserrat
Netherlands
New Caledonia
New Zealand
Northern Mariana Islands
Norway
Palau
Papua New Guinea
Philippines
Poland
Portugal
Puerto Rico
Romania
Saint Lucia
Saint Vincent and the Grenadines
Samoa
San Marino
Saudi Arabia
Singapore
Slovakia
Slovenia
Spain
Sweden
Switzerland
Taiwan
Thailand
The Commonwealth of The Bahamas
The Republic of Marshall Islands
Tonga
Trinidad and Tobago
Turkey
Turks and Caicos Islands
U.S.Virgin Islands
Ukraine
United Arab Emirates
United Kingdom
United States of America
Vanuatu
Vatican City
Vietnam

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Afghanistan
Albania
Algeria
Angola
Argentina
Armenia
Azerbaijan
Bahrain
Bangladesh
Belarus
Belize
Benin
Bhutan
Bolivia
Bosnia and Herzegovina
Botswana
Brazil
Burkina Faso
Burundi
Cameroon
Canary Islands, The
Cape Verde
Central African Rep
Chad
Chile
Colombia
Comoros (KM)
Congo, DPR
Costa Rica
Côte d'Ivoire
Cuba
Curacao
Djibouti
Ecuador
El Salvador
Eritrea
Ethiopia
Falkland Islands
Gabon
Gambia
Georgia
Ghana
Gibraltar
Guatemala
Guinea
Guinea-Bissau
Guinea-Equatorial
Guyana
Guyana (British)
Honduras
Iceland
Iraq
Jordan
Kazakhstan
Kenya
Kiribati
Kosovo
Kuwait
Kyrgyzstan
Latvia
Lebanon
Lesotho
Liberia
Libya
Lithuania
Madagascar
Malawi
Maldives
Mali
Mauritania
Mauritius
Mayotte
Mongolia
Montenegro, Rep Of
Morocco
Mozambique
Myanmar
Namibia
Nauru, Rep. Of
Nepal
Nevis
Nicaragua
Niger
Nigeria
Niue
North Macedonia
Oman
Pakistan
Panama
Paraguay
Peru
Qatar
Réunion
Russian Federation
Rwanda
Saint Helena
Saint Martin(France)
Senegal
Serbia, Rep. Of
Seychelles
Sierra Leone
Sint Maarten
Solomon Islands
Somalia
South Africa
South Sudan
Sri Lanka
St. Barthelemy
Sudan
Suriname
Swaziland / Eswatini
Syria
Tajikistan
The Republic of Congo
Timor-Leste
Togo
Tunisia
Turkmenistan
Tuvalu
Uganda
United Republic of Tanzania
Uruguay
Uzbekistan
Venezuela
Yemen
Zambia
Zimbabwe

 

Return Policy

Sometimes a return is inevitable and we accept appropriate returns and have set up a few guidelines to assure that returns are handled properly and fairly:

  • For returns, please send us an email at support@AnimeDakimakuraPillow.com by specifying your name and order number in the first instance
  • We do not offer refunds or exchanges for reasons of buyer’s remorse (purchased wrong design/fabric/size/undelivered address, etc.). Therefore, please be 100% sure about what you want to buy before placing your order and address is correct!
  • For orders not yet shipped but cancelled, there will be a small 15% cancellation fee as items have already been sent to production and this requires disposal of the merchandise.
  • In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If you would like to treat it as a return (applicable only for wrong item sent or product quality issues), we will refund the value of the product(s) minus a 50% restocking fee. Shipping fees will not be refunded.
  • All requests for returns due to mistaken shipments must be approved by us within Three working days of receipt of notification.
  • Merchandise must be in new condition, you can open it, but don’t make it dirty or altered.
  • Returns issues must be raised within 2 weeks from the parcel has been sent out with valid reasons (ie reasons due to no longer needed are not accepted as valid reasons for return items)
  • No credit will be issued on items damaged due to shipping problems and any other situations beyond our control. The shipping company is liable for shipping negligence and you may request damages from the shipping company.

Mis-delivered / Returned Parcels

We are not responsible if your parcel is mis-delivered or returned to us due to

  • Your supplying of a wrong/invalid delivery address during order confirmation
  • Your failure to pick up your parcel at the post office.

In the event that your parcel is returned to us, we can resend it to you, but you will have to pay the shipping fee. If your parcel was mis-delivered (delivered to another address) due to any of the above reasons, no compensation will be provided.

 

Links to local postal service websites:

 

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